Mathematical analysis of queues in urban area of banks in Thanjavur District

Abstract

The banking sector the managers are seeking to increase the satisfaction of the customer by providing the best
service. Waiting Lines (or) Line of customer is a common phenomenon in day-to-day life. Post offices, bus
stations, stores, schools, and banks typically have queues. Any customer waits to be served by the duration of
the line. Numerous banks have done awesome exertion to extend the benefit proficiency and customer fulfillment
but the foremost of them are confronting a genuine issue of holding up line of clients. Need of palatable benefit
office would cause the holding up line of clients to be shaped. The only technique is that service demand can be
met with ease is to increase the service capacity to a higher level. In this paper, we used descriptive statistics to
estimate the total waiting time and duration of queues and analyzed the results using the ANOVA method. This
mathematical analysis are also used to make decisions on how to increase the better service, optimize queue
length and waiting time in queues of banking sector.